FAQ

How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.

Is my payment information secure?
Absolutely! We prioritize the security of your payment information through two key measures:
  • Our payment platform is PCI-DSS (Payment Card Industry Data Security Standard) certified, meeting global security standards for handling cardholder data.
  • We use end-to-end encryption technology to fully protect your credit card details, billing address, and other payment-related information. You can trust that every transaction is 100% secure.

Order Processing and Delivery Time
The entire process consists of two stages:

  • Order Processing:
After your order is confirmed (typically within 12 hours of successful payment), we will process and ship it within 2 business days.

  • Delivery Time:
    • Domestic orders: Standard delivery takes 3-8 business days.
    • International orders: Delivery may take 5-22 business days, depending on your location and local customs procedures.

Can I track my order?
Yes, you can track your order in real time:
  • Once your order ships, we'll send a tracking number to your registered email address. You can also find this number in the "Order History" section of your account.
  • Use the tracking number on the official website of the shipping carrier (such as UPS or DHL) to check the real-time status of your shipment, including the estimated delivery date.

Shipping Costs
We offer free standard shipping on all orders with no minimum purchase requirement.

Does the product require assembly?
No assembly required! All products come fully pre-assembled before shipping. Simply unpack your item and it will be ready to use in under a minute—no tools or additional steps needed.

What is your return policy?
We offer a 30-day return guarantee on all products:
  • If you're not satisfied with your purchase, you can request a return within 30 days of receiving the product.
  • We cover all return shipping costs.

How do I contact customer service?
You can reach our customer service team by email:
  • Quick help tip: Please include your order number (if applicable) and a detailed description of your issue (e.g., order inquiries, return requests) in your email.
  • Response time: Our team will respond within 48 business hours (Monday through Friday, excluding public holidays).